How do I recover my username and/or password?
Before reading further, if you had trouble with your username, please be sure that when you enter your username, you use your LEGO Account username (formerly LEGO ID) and not your LEGO IDEAS "Display Name").
On the LEGO Account login screen, click the "Having trouble logging in?" outlined in red and follow the instructions on the subsequent screens.
If you have tried these steps and can't recover your username or password, please contact our main Customer Service department via this link http://service.lego.com/en-us/contactus.